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AI Assistant

The AI assistant answers questions about measurement data and explains individual results.

What the AI assistant can do:

  • Answer questions about your measurement data (e.g., "How was video quality last week?", "What was the average MOS for Netflix?").
  • Explain individual measurement results in plain language.
  • Query and aggregate measurement data using your active filters and time range.

What it can't do:

  • Run scripts or perform calculations that are not available through its measurement-data queries.
  • Access client logs, P.1203 client reports, network requests, or other data outside the supported measurement fields.

Consent and privacy

Before using the AI assistant, you must give your consent. The first time you try to open the chat or use the "AI Explain" feature, a consent dialog will appear. You can review the privacy policy before accepting.

You can change your consent at any time in My Profile.

Per-Customer and per-user prompts

Add relevant context or response preferences to the assistant's prompts. Set your personal prompt in My Profile and the organization-wide prompt in Organization Settings.

The organization prompt applies to every user and can only be edited by an organization admin. Your personal prompt is added to it and is only editable by you.

Best practices

  • Be specific in your questions. Include the measurement type, time range, or client you are interested in. Approximate values like "client number 123" won't work as well as "client-123".
  • Use the Export API when you need the raw data for more complex analysis.

Usage limits

Your organization has a monthly usage limit for the AI assistant. The current usage is shown on the license usage page. When the limit is reached, the assistant will be temporarily unavailable until the next billing period.